Silvan Srl, with registered office in Caselle Selvazzano (PD), Via A. Volta 6, Tax Code and VAT no. 01905670285, is the owner of the website


1.1 – The contract between Silvan S.r.l. and the Customer shall be concluded when Silvan S.r.l. accepts the order. Such acceptance is considered as tacitly given unless otherwise communicated to the Customer. By placing an order the Customer declares that it has read all the information provided  during the purchasing process, and that it accepts the general terms and conditions and the payment conditions which are transcribed below.
1.2 – The Customer is not entitled to claim damages or indemnification and any contractual or non-contractual liability is excluded for direct or indirect damages to persons and/or property caused by the non-acceptance of an order by Silvan S.r.l.


2.1 – The Customer may buy the products available in the store of the website, as described in the relevant information sheets.
2.2 – Correct receipt of the order is confirmed by Silvan S.r.l. by e-mail, sent to the email address provided by the Customer. The message shall include all the data entered by the Customer who agrees to verify the correctness thereof and to communicate any corrections.
2.3 – Silvan S.r.l. ensures that any non-acceptance of an order shall be timely notified to the Customer.


3.1 – Purchase via PayPal: PayPal shall immediately charge the amount of the purchase at the time the online transaction is completed.
3.2 – Purchase by bank transfer.
3.2 – The products’ selling prices are inclusive of VAT.


4.1 – For each order placed on the website, Silvan S.r.l. shall issue a shipping invoice for the shipped material.
4.2 – Delivery costs shall be paid by the Customer and shall be clearly specified during the ordering process.
4.3 – In no case shall Silvan S.r.l. be liable for delays in processing the order or in delivering the ordered goods.
4.4 – Upon delivery of the goods by the courier, the Customer is required to make the following checks:
– that the number of packages delivered is as specified in the shipping invoice;
– that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (tape or strapping).
In the event of damage in the packaging and/or product, due to the transport, or if the number of packages or the specifications do not correspond, the Customer must immediately point out the issue by WRITING “SUBJECT TO INSPECTION” on the courier’s proof of delivery (specifying the REASON OF THE RESERVE, e.g. “Broken Packaging” , “Crushed Packaging”, etc..)
Any issues concerning the physical integrity, matching or completeness of the products received must be reported within 3 days from delivery to the email address or to the fax number 049 8975438.
4.5 – In the event the goods are stored at the courier’s warehouses due to the repeated inability to deliver them at the address specified by the Customer at the time of the order,  the goods shall be sent back to Silvan S.r.l. warehouses unless picked up by the Customer within 5 working days.


5.1 – Pursuant to articles 64 et seq. of Legislative Decree no. 206/05, the Customer is entitled to withdraw from the purchase contract for any reason, with no need to provide explanations and without penalties.
The right to withdraw cannot be applied if the customer has opened the product, removing it from its original packaging.
5.2 – In order to exercise this right, the Customer must send a written notice to the following address, by registered letter with acknowledgment of receipt, within the time limit set forth by law, declaring its intention to exercise the right to withdraw: Silvan S.r.l., Via A. Volta 6, 35030 Caselle Selvazzano (PD).
The notice may also be sent, within the same time limit, by email to the email address or to the fax number 049 8975438, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours; the registered letter shall be considered sent within the time limit, if it is delivered to the sending post office within the time limit prescribed by law.
The sales office shall schedule an appointment for the pickup of the goods by a courier sent by Silvan S.r.l. at the Customer’s premises.  The product shall be returned by the Customer free of charge. Furthermore, within 30 days after the goods have been returned, Silvan S.r.l. shall reimburse the amount after verifying the integrity of the goods and withholding only the shipping costs. The reimbursement shall be made by bank transfer; the Buyer shall promptly provide the bank and account details to which the amount has to be credited (IBAN and account holder).
Until receipt by our warehouse has been confirmed, the shipping shall be under the customer’s full responsibility.  If it is found that the package and/or the original packaging have been removed or damaged, Silvan S.r.l. shall make a percentage deduction from the refund due, by way of contribution for restoring the packaging.
5.3 – The right to withdraw shall be forfeited if Silvan S.r.l. ascertains that:
– the customer has opened the product, removing it from its original packaging;
– the product has been damaged by causes other than transport.
In case of forfeiture of the right to withdraw, the goods shall remain at Silvan S.r.l. warehouse, available for pick up by the Customer at its own expense.


All products sold by Silvan S.r.l. are covered by the manufacturer’s standard warranty and the 24 month warranty for lack of conformity, pursuant to Legislative Decree no. 206/05. To qualify for the warranty, the Customer must keep the shipping invoice.
6.1 – The 24 month guarantee in accordance with Legislative Decree 206/05 shall apply to products with a non-conformity, provided the product has been appropriately used, in compliance with its intended use and the maintenance techniques specified in the warranty. In case of lack of conformity, Silvan S.r.l. shall restore conformity by repair or replacement, at no charge for the customer.
6.2 – The time required to repair or replace the product solely depends on the manufacturer’s policies and no damages may be claimed to Silvan S.r.l. for any delays in the repairs or replacements.
6.3 – The goods must be returned by the Customer in their original packaging, complete in all its parts (including packaging and any attached documentation); to limit damage to the original package, we recommend that you insert it into a second box; attaching labels or tape directly on the original product packaging should be avoided in all cases.  The Customer must follow the directions directly given in the e-mail providing the  authorization number for the product return (RMA);  the number must be shown on the outside of the packaging.


7.1 – The personal information requested when placing the order is collected and processed in order to meet the expressed demands of the Customer. Silvan S.r.l. guaratees its customers that it shall comply with the regulations on the processing of personal data as set forth in Legislative Decree no. N. 196 of 30.06.2003 – Privacy Code.
The data collected are used for the following purposes:
a) to activate your account;
b) to enter into sale contracts and perform them;
c) to fulfil the necessary actions in order to give effect to the contractual relationship in place;
d) to comply with legal requirements including accounting, administrative and fiscal requirements;
e) to resolve any reported issue;
f) to send commercial information – via e-mail, sms, mail, call centers and other communication systems- advertising, informative and promotional material also with respect to products similar to those covered by the Contract;
g) to carry out market research, economic and statistical analyses – by e-mail, sms, mail, call centers and other communication systems – in order to verify the correct operation of the services and customer satisfaction for such services;
h) to develop customized information about consumer habits and orientation of the persons concerned;
Please note that for the exclusive purposes mentioned in letters a), b), c), d) and e), the provision of personal data is required: failure to provide the data would result in the impossibility to execute the order.
In the other cases, f), g), and h) providing the data is optional.